Here are answers to common questions about connecting your LINE Official Account and completing the initial setup.
My LINE Official Account won't connect
If you run into trouble connecting, check your settings in the LINE Developers Console.
Webhook-related settings are an especially common source of problems.
| Item to check | What to do |
|---|---|
| Webhook URL | Confirm that the Webhook URL is set correctly in the LINE Developers Console |
| Channel secret | Confirm that the correct channel secret has been entered |
| Channel access token | Confirm that a valid channel access token has been set |
If the issue persists after checking these, please contact support.
Can I connect multiple LINE Official Accounts?
Yes, you can connect multiple LINE Official Accounts to a single Workspace.
You can keep accounts separate by brand or service while managing them all together in one Workspace. To add one, connect it from Accounts in the navigation menu.
I want to disconnect my LINE Official Account
You can remove a connection from the settings screen.
Even after you disconnect, the friend data and broadcast history accumulated in Lumo remain. You can also reconnect later.
Can I review the setup guide later?
Yes, you can review it anytime.
You can access the setup guide from the Dashboard. Use it whenever you want to check your initial setup or start over.