Here are answers to common questions about connecting your LINE Official Account and completing the initial setup.
My LINE Official Account won't connect
If you run into trouble connecting, check your settings in the LINE Developers Console.
Webhook-related settings are an especially common source of problems.
| Item to check | What to do |
|---|---|
| Webhook URL | Confirm that the Webhook URL is set correctly in the LINE Developers Console |
| Channel ID / Channel secret | Confirm that they match the values in the LINE Official Account's Messaging API settings |
If the issue persists after checking these, please contact support.
Can I connect multiple LINE Official Accounts?
Yes, you can connect multiple LINE Official Accounts to a single Workspace.
You can keep accounts separate by brand or service while managing them all together in one Workspace. To add one, connect it from "Accounts" in the navigation menu.
I want to disconnect my LINE Official Account
You disconnect from "Disconnect LINE Official Account" on the LINE Official Account settings screen (workspace administrators only). To prevent mistakes, disconnecting asks you to type the Lumo ID and confirm.
- An account on a paid plan can't be disconnected. Cancel the plan from Subscription first, return to the Free plan, then disconnect. Your data stays as it is after cancellation.
- An account on a trial ends its trial the moment you disconnect. A trial of the same plan can't be started again.
Disconnecting immediately stops sending and receiving messages, auto-responses, workflows, and external integrations (HubSpot, Shopify, Klaviyo). Friends, tags, segments, and delivery history stay in Lumo, but they aren't carried over if you reconnect the same LINE Official Account. To get them back, use the restore described next.
I want to bring back a LINE Official Account I disconnected
For 7 days after disconnecting, "Recently disconnected LINE Official Accounts" appears at the bottom of the LINE Official Accounts list, and "Restore" brings the account back as it was, with its friends, tags, delivery history, and external integrations (workspace administrators only).
- After 7 days, external integration settings and their synced data are permanently deleted and can't be restored.
- If your Workspace is on the Free plan and another LINE Official Account is connected, disconnect that one or change your plan before restoring.
- An account disconnected during a trial stays on the Free plan after it's restored. To use a plan, register it again from Subscription.
Can I review the setup guide later?
Yes, you can review it anytime.
You can access the setup guide from the Dashboard. Use it whenever you want to check your initial setup or start over.