Automation

Workflows

• What Are Workflows?
• How to Create a Workflow
• Trigger Types and How to Set Them Up
• Action Types and How to Configure Them
• Workflow Use Cases
• Check How Your Workflows Are Running

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Auto Send Messages

• What Are Auto Send Messages?
• How to Create Auto Send Messages
• The Difference Between Message Broadcasts and Auto Send Messages
• Frequently Asked Questions About Auto Send Messages

Customer Agent

• What Is the Customer Agent?
• How to Manage the Knowledge Base
• How to Set Up the Customer Agent
• When the Customer Agent Gives an Unexpected Answer
• Knowledge Base FAQ