Auto Send Messages are bundles of messages that reach your friends automatically in response to triggers such as Workflows, response messages, or QR Codes. Once you create one, you can call it from many places and reuse it as often as you like.
What You Need to Decide
With Auto Send Messages, you decide two things: what message to send and when to deliver it. The design of the trigger (the starting point) is handled by features like Workflows, while here you prepare the content itself that gets sent.
If you want to consult the agent, switch to Auto mode and tell it your goal, such as "I want to automatically send a thank-you message after a customer visits the store." The agent will prepare both the auto message and the Workflow that calls it, and you can review everything before delivery with "Approve" or "Cancel".
If you prefer to create it yourself, follow the steps below.
Requirements for Using This Feature
To create an Auto Send Message, you need to be logged in and have your LINE Official Account connected.
- You are logged in to Lumo
- Your LINE Official Account is connected
Opening the Creation Screen
Open the list of Auto Send Messages from "Automation" in the side menu and start creating one.
- Open "Automation" from the side menu
- Select "Auto Send Messages" under the automation items
- Click the "Create Auto Send Message" button
Entering a Name
The name serves as a marker when you select the message from a list or a Workflow. Choose a name that describes the content so you can find it easily later.
| Item | Description |
|---|---|
| Name | Enter a name to identify the Auto Send Message (e.g., "Welcome Message," "Coupon Distribution") |
Adding Messages
Add the content you want to send. When you line up multiple messages, they are sent in order from top to bottom.
- Click the "Add Message" button
- Choose the message type (text, sticker, image, video, Rich Message, Rich Video Message, Card Type Message, Flex Message, JSON, etc.)
- Set the message content
- Add more messages as needed, and reorder them by dragging and dropping
Setting the Status
The status determines whether a message is actually sent when it is called.
| Status | Behavior |
|---|---|
| Active | Sends when called from a Workflow, QR Code, or similar |
| Stopped | Skips sending even when called |
On the edit screen, you can switch the status with "Enable" or "Disable".
Saving
When you finish configuring, click the "Save Content" button to confirm. After saving, you can call the message from various triggers.
Calling from a Workflow
When you specify an Auto Send Message as a Workflow action, it is sent automatically when the Workflow's conditions are met.
- Add an action on the Workflow edit screen
- Select "Auto Send Message" as the action type
- Choose the Auto Send Message to use
- Save the Workflow
Calling from a QR Code
You can specify an Auto Send Message as the message sent when a QR Code is scanned.
- Open the QR Code creation or edit screen
- Select "Auto Send Message" as the response
- Choose the Auto Send Message to use
- Save the QR Code
Calling from a Response Message
When you specify an Auto Send Message as a response message action, you can reply automatically when a specific message is received. The Auto Send Message you set up appears under the "Response Message" caller filter in the list.
Checking Delivery Results
You can check delivery results on the detail screen of each Auto Send Message. You can see how many messages were sent and how many were opened and clicked.
- Click the target item in the Auto Send Messages list
- Check the number sent, open rate, and click rate on the detail screen
- Use "Recipients" to filter by conditions such as opened or clicked to see who received the message and how
On the detail screen, "Configured Workflows" also shows which Workflows or response messages call that Auto Send Message.
Managing from the List
On the list screen, you can organize folders, switch statuses, and duplicate or delete messages all in one place.
| Action | Description |
|---|---|
| Folder organization | Create folders and classify Auto Send Messages to keep them organized |
| Switch status | Toggle between Active and Stopped |
| Duplicate | Copy an existing Auto Send Message to create a new one |
| Move | Move the selected Auto Send Message into a folder |
| Delete | Delete an Auto Send Message you no longer need (cannot be restored) |
Use the caller filter (All / Workflow / Response Message / QR Code) to filter by where the message is called from.
When Things Do Not Work
If messages are not sent or the order is not what you expected, check the status and the order.
- Not sent: Check that the status is set to "Active". Also verify that the caller settings (Workflow, QR Code, response message) are correct
- Wrong order: You can reorder messages by dragging and dropping. Since they are sent in order from top to bottom, arrange them in the order you want them delivered
- Edited one that is in use: When you save an Auto Send Message that is in use, the changes take effect from the next delivery onward. They do not affect deliveries until you save