This article lists Lumo's documents on contract terms, the handling of personal information, and security, and where to request the paperwork needed for pre-contract review. For the exact terms, refer to the original text of each document.
Published documents
Documents on contracts, personal information, and security are published on the Lumo website.
| Document | Contents | URL |
|---|---|---|
| Terms of Service | Formation of the contract, contract period and renewal, fees and payment, cancellation, scope of liability, governing law | https://www.lumo.cx/terms-of-service |
| Personal Information Processing Agreement | How we handle the personal information entrusted to us (scope of entrustment, security control measures, subcontracting, reporting of leaks, return and disposal) | https://www.lumo.cx/personal-information-processing-agreement |
| Privacy Policy | The operating company's privacy policy, information obtained from external services, and the list of subcontractors | https://www.lumo.cx/privacy-policy |
| Security | Certifications and standards, data protection, AI security, availability and incident response | https://www.lumo.cx/security |
| Pricing | Prices and conditions for each plan | https://www.lumo.cx/en/pricing |
| Company | Overview of the operating company | https://www.lumo.cx/company |
Key points of the Terms of Service
The items most often checked before signing a contract are listed below. For the exact terms, refer to the original text of the Terms of Service.
| Item | Summary |
|---|---|
| Contract period and renewal | The contract period is one month (one year for annual contracts). Unless notice of termination is given at least 30 days before the end of the period, the contract renews automatically on the same terms |
| Cancellation and downgrades | Requested at least 30 days before the cancellation date, through the management screen or another method designated by Lumo |
| Fees | Usage fees are the amounts on the price list on the website. Monthly fees are paid in advance; additional message charges are paid in arrears around the 10th of the following month |
| Refunds | Usage fees already paid are not refunded, even if the contract ends partway through the contract period |
| Scope of liability | Liability for damages is capped at the total usage fees paid in the most recent month (except in cases of willful misconduct or gross negligence) |
| Governing law and jurisdiction | Governed by the laws of Japan, with the Tokyo District Court or the Tokyo Summary Court as the exclusive court of first instance |
| AI-generated output | Rights to output generated with the AI agent belong to the customer |
Key points of the Personal Information Processing Agreement
The personal information of your friends and customers is handled on your behalf, under entrustment from you.
| Item | Summary |
|---|---|
| Purpose of use | Not used for any purpose other than the entrusted work |
| Subcontracting | When subcontracting, we notify you and obtain your consent in advance, impose equivalent obligations on the subcontractor, and supervise it. The main subcontractors are listed in the Privacy Policy |
| In the event of a leak | If a leak occurs or is likely to occur, we report it immediately |
| Return and disposal | When the work ends, or at your request, we return the data or dispose of and delete it in a way that cannot be recovered, following your instructions, and issue a certificate |
| Reporting and audits | We report on the implementation status of security control measures once a year. We accept on-site inspections with advance written notice |
Paperwork for pre-contract review
The documents needed for internal approval or procurement, and where to request them, are as follows.
| Document or request | Where to request |
|---|---|
| Contracting through your quotation and purchase order forms | Contact form https://www.lumo.cx/contact |
| Invoice payment (bank transfer) | Apply to Paid from the company information in the management screen. Qualified invoices (Japan's invoice system) are supported |
| A separate data processing agreement (DPA) or non-disclosure agreement (NDA) | Consult us through the contact form |
| Security white paper | Download from https://www.lumo.cx/resources/security |
| Summary of vulnerability assessment results | Shared after a non-disclosure agreement is signed. Consult us through the contact form |
| Responses to security questionnaires | Consult us through the contact form |
Inquiries through the contact form are answered within 3 business days.