You can try the features of a paid plan with a 14-day free trial. This article covers how to start, what you see during the trial, what happens when it ends, and how to switch to a paid plan.
What you can try
During the trial, you can use the features of the plan you chose for 14 days as they are. No credit card is required.
- Start from "Try free for 14 days" in the contract information under "Settings" > "Usage & Billing" to try the Business plan features
- You can also start a trial on the spot from the dialog that appears when you open a feature that needs a higher plan
- If a Free plan account hasn't used a trial yet, a "Try Business free for 14 days" banner appears at the top of every screen. Click "Start free trial", choose the account in the "Confirm free trial" dialog, and the trial starts. Starting a trial doesn't create a charge
Trials start per LINE Official Account. Because the Free plan is free with no time limit, you can also start on Free to get a feel for the product and begin a trial only when you need a specific feature.
What you see during the trial
During the trial, the banner at the top of the screen shows the days remaining.
- "On trial" appears on the account list and the plan screen
- The contract information screen tells you when the trial ends
- Administrators receive notifications 7 days and 1 day before the trial ends. If you haven't completed a paid application, the notification says that the account will move to the Free plan after the trial
What happens when the trial ends
When the trial period ends, that LINE Official Account moves to the Free plan. The data and settings you created aren't deleted.
| Item | After the trial ends |
|---|---|
| Data such as friends, Segments, broadcasts, and Workflows | Stays as it is |
| Message count | Becomes the Free plan's free allowance (200 messages/month). You can't send beyond the free allowance |
| Shopify and Klaviyo integrations, LINE identity linking, Custom QR Codes, friend-add CTAs (LINE Login setup required) | Remain available on the Free plan |
| Features on the Starter plan and above (Smart Rich Menu, AI Knowledge Base) | Become unavailable. The settings remain, and you can use them again once you sign up for a paid plan. Rich menus applied from Lumo are removed from LINE automatically (the change shows when the friend next opens the chat). Their images and settings remain in Lumo, and you can still view the list and use "Remove from LINE" on the Free plan |
| Features on the Business plan and above (Analytics Reports, Dashboard customization, HubSpot integration) | Become unavailable. The settings remain, and you can use them again once you sign up for a paid plan |
| LINE Official Accounts you can connect | Up to 1 while the Workspace has no paid subscription (a trial counts as paid). Once one paid subscription exists, you can connect additional accounts on the Free plan |
Registering a payment method alone doesn't start a paid plan. If you haven't completed a paid application, the account moves to the Free plan after the trial. If your paid application is complete, the paid plan starts on the date shown in the contract information and the pre-expiry notice.
When you open the dashboard after the trial ends, the "Your free trial has ended" dialog appears. "Apply for a paid plan" takes you to the paid application. If you need more time, "Ask about an extension" opens an email to support@littlehelp.co.jp.
Switching to a paid plan
During the trial, apply from "Apply for a paid plan" in the contract information; after it ends, apply from "View or change plan". Both are under "Settings" > "Usage & Billing".
- Click "Apply for a paid plan" on the contract information page (or "View or change plan" after the trial has ended) and choose a plan
- Choose the billing cycle (monthly or annual)
- Set up your payment method and company information
- Review the details and click "Confirm changes"
With card payment, the paid plan starts as soon as the card is authenticated. With bank transfer, it starts once the Paid review and transaction setup are complete, and your original trial deadline stays unchanged while you wait. The application status is shown on the contract information page, and a bank transfer application can be withdrawn with "Cancel unactivated application" before the paid plan starts.
The monthly fee is paid in advance at the beginning of each month, with no proration. Even if you sign up partway through the month, you pay a full month for that month. The settings and data you created during the trial carry over to the paid plan as they are.
Trial restrictions
The trial has the following restrictions.
- You can't try the same plan again, or any plan below one you have already tried. Moving up is fine — for example, you can try the Business plan after trying the Starter plan
- During the trial, you can't change the "Country / Region" of the LINE Official Account. If you need to change it, contact support
- If you change to the Free plan during the trial, the trial ends immediately. You can't start another trial of the same plan
- To ask about extending a trial, contact support@littlehelp.co.jp. Extensions are considered individually.
Do I need a credit card for the trial?
No. Starting a free trial does not create a charge. Without a paid contract application, the account returns to Free when the trial ends.
Is my data deleted after the trial?
No. Data and settings such as friends, broadcasts, and Workflows remain as they are. On the Free plan, 1:1 Chat message history is kept for one year.
When a paid application and billing begin
A paid contract starts when its payment route is ready. Monthly billing charges the full fee for the activation month; annual billing charges a full year starting from that calendar month.
For cards, paid activation follows successful authentication during card registration. If the first invoice needs additional authentication, complete payment of that same invoice from billing history. Completing it next month does not change the original activation month or amount.
For Paid, activation waits for approval and readiness to start transactions. The original trial expiry remains unchanged while waiting. Check registration and invoice submission status in contract information. If a credit limit is exceeded, follow the instructions to contact Paid. Paid decides whether to approve an increase.