You cannot change your LINE Official Account messaging limit in Lumo. To increase the limit, change the monthly plan or additional message limit in LINE Official Account Manager. Changing your Lumo plan does not change your limit on the LINE side.
Understanding the difference between Lumo and LINE plans
Your Lumo plan and LINE Official Account plan are separate subscriptions that control different features and limits.
| Setting | Where to change it | What it affects |
|---|---|---|
| Lumo plan | Settings > Usage & Billing in Lumo | Features and limits available in Lumo |
| LINE Official Account monthly plan | LINE Official Account Manager | Free message allowance and availability of additional messages on the LINE side |
| Additional message limit | LINE Official Account Manager | The target limit and charges for messages sent beyond the free allowance on the LINE side |
The LINE Official Account usage and limit shown in Lumo are based on information from LINE. Upgrading your Lumo plan does not automatically change the monthly plan or additional message limit for your LINE Official Account.
Before changing the plan
You need administrator access in LINE Official Account Manager to change plan and billing settings.
- Make sure you can sign in to LINE Official Account Manager
- Make sure you are an administrator for the target LINE Official Account
- Register a payment method before purchasing a paid plan
- If an agency or LINE sales partner manages the account, ask the provider how to change the plan
Plan names, prices, message allowances, and additional message availability vary by country or region. Review the current information displayed in LINE Official Account Manager before confirming a change.
Changing the monthly plan on a computer
In the web version of LINE Official Account Manager, you can change the monthly plan under Settings > Activity and billing.
- Sign in to LINE Official Account Manager
- Select the LINE Official Account you want to update from the account list
- Click Settings
- Under Activity and billing, open Monthly plan
- Click Upgrade or Downgrade under the plan you want to use
- If a downgrade notice appears, review it and click Next
- Review and agree to the Terms of Use, then click Confirm, Change, or Purchase, as shown on the screen
The effective date and charge depend on the direction of the plan change and the account's country or region. Review the effective date and total shown on the confirmation screen.
Changing the monthly plan on a smartphone browser
On a smartphone, use the browser-based Web Store instead of the LINE Official Account app to manage the monthly plan.
- Open the LINE Official Account Manager Web Store in your smartphone browser
- Select the LINE Official Account you want to update
- Under Account settings, tap Plan
- Select the plan you want to use
- Review and agree to the Terms of Use, then tap the confirmation or purchase button shown on the screen
The Web Store is available to administrators. It may not be available for partner-managed accounts, special plans, or services in some countries and regions.
Changing the additional message limit
If your LINE plan supports messages beyond its free allowance, set the additional message limit in LINE Official Account Manager.
Eligibility and menu labels vary by country, region, and plan. If your current plan does not support additional messages, you must first change to an eligible monthly plan.
Changing the limit on a computer
- Open the target account in LINE Official Account Manager
- Open Settings > Activity and billing > Dashboard
- Click Change limit in the message usage area
- Review or enter the additional message and charge limits, then save the settings
Changing the limit on a smartphone browser
- Open the target account in the LINE Official Account Manager Web Store
- Under Account settings, tap the additional message limit menu shown for the account
- Set the additional message count and charge limits
- Tap Save
If you need a limit above the maximum shown on the screen, LINE may require a limit increase application or assistance from a sales partner. Check the official information for your country or region.
Checking the change
After making a change, confirm the effective plan and available message count in LINE Official Account Manager before sending a campaign.
- Confirm the selected monthly plan and its effective date
- Open the billing dashboard to check the active plan, sent message count, and limit
- An additional message limit change may take several hours to appear
- When multiple campaigns are sent at the same time, messages may exceed the target limit or reach only some recipients
- The configured limit is a target and does not guarantee an exact maximum charge; fees may be based on the actual number of messages sent
If Lumo does not show the updated limit immediately, wait until LINE applies the change and then reload the Lumo page.
Troubleshooting
If you cannot find or use the plan controls, check your permissions, payment method, purchase channel, and current LINE plan.
| Issue | What to check |
|---|---|
| The billing menu is not displayed | Confirm that you are an administrator for the account |
| You cannot purchase a paid plan | Confirm that a payment method is registered on the LINE side |
| Change limit is not displayed | Confirm that the current plan supports additional messages in the account's country or region |
| You cannot use the Web Store | Check whether the account is partner-managed, uses a special plan, or is subject to regional restrictions |
| The limit in Lumo has not changed | Confirm that LINE has applied the change, wait if necessary, and reload Lumo |
For an account purchased or managed through an agency or LINE sales partner, contact the provider instead of changing the plan in the management screen.
Official LINE documentation
Use the official LINE documentation to confirm the latest screen labels, available plans, pricing, and limits for your country or region.