The settings screen is where you review and update a connected LINE Official Account's basic information, Messaging API, LINE Login, and more. You can leave day-to-day operations to the agent, but some settings — such as updating account information or removing a connection — can only be done here.
Opening the settings screen
You can open the settings screen for a LINE Official Account by selecting the target account under Accounts in the left menu and opening Settings in the side menu.
- Select the target LINE Official Account
- Click Settings in the side menu
A navigation panel appears on the right side of the settings screen, letting you jump quickly to each section.
Basic information
You can review and update the account's basic information, such as its display name and description in Lumo.
| Item | Description |
|---|---|
| Icon image | The icon image retrieved from the LINE Official Account (display only) |
| Channel name | The display name in Lumo. This is a required field |
| Country / region of the LINE Official Account | Select the account's country / region (Japan / Taiwan / Thailand / Other) |
| Description | You can enter a description for the account |
After making changes, click Save to apply them. To discard your changes, click Cancel.
Messaging API
You can manage the Messaging API settings required to connect to your LINE Official Account.
| Item | Description |
|---|---|
| Webhook URL | The URL issued by Lumo. Use the copy button to copy it to your clipboard, then set it in the Webhook URL field on the LINE side |
| Channel ID | The channel ID for the Messaging API. This is a required field |
| Channel secret | The channel secret for the Messaging API. This is a required field |
| Channel access token | The channel access token for the Messaging API |
You can find the channel ID and channel secret in the Messaging API settings of the LINE Official Account you are connecting from.
LINE Login
You can manage the LINE Login settings required to use ID integration with external services (such as Shopify or HubSpot) and the QR Code feature.
| Item | Description |
|---|---|
| Channel ID | The channel ID of the LINE Login channel |
| Channel secret | The channel secret of the LINE Login channel |
| Callback URL | The URL that users are redirected to after authentication (shown after the channel ID and secret are set) |
| LIFF endpoint URL | The URL to register in the "Endpoint URL" field of the LIFF settings in LINE Developers (shown after the channel ID and secret are set) |
| LIFF URL | The URL you obtain after creating a LIFF app in LINE Developers |
If you enter either the channel ID or the channel secret, the other becomes required as well. The LIFF URL must begin with https://liff.line.me/.
Importing friends
You can import friends who are already on your LINE Official Account into Lumo all at once. Use this when you want to carry over your past friends right after connecting.
This is only available for verified accounts or premium accounts.
Steps to run an import
- Click the Import button in the import section
- Click Start Import in the confirmation dialog
An import may take some time. The date and time of the last run is shown, so you can check when the import was performed.
Removing the account connection
This action disconnects your LINE Official Account from Lumo. When you remove the connection, all features related to the LINE connection — such as sending and receiving messages and automatic syncing — stop.
Steps to remove the connection
- Click Disconnect LINE Official Account at the bottom of the settings screen
- Click Delete in the confirmation dialog
Points to note before removing
- When you remove the connection, all features related to the LINE connection — such as sending and receiving messages and automatic syncing — stop
- If you have any data you need, export it before removing the connection
- If you want to connect again, you can reconnect the LINE Official Account from the account screen
When things don't work
Common problems — such as settings that won't save or a Webhook that doesn't respond — and how to resolve them are listed below.
| Symptom | What to check |
|---|---|
| Settings won't save | Check that the required fields (channel name, channel ID, channel secret) are filled in |
| Webhook doesn't respond | Check that the Webhook URL on the LINE side matches the URL shown on Lumo's settings screen |
| An error appears in the LINE Login settings | Check that both the channel ID and the channel secret are filled in. Check that the LIFF URL begins with https://liff.line.me/ |