FAQ pages are organized by category below — browse the one that best matches what you are looking for.
Getting Started
Common questions about getting started with Lumo, creating a Workspace, and initial setup are answered below.
Goals and Analytics
Common questions about setting Goals, the Dashboard, and Reports are answered below.
AI Agent
Common questions about the Marketing Agent, the approval flow, and the Knowledge Base are answered below.
Message Broadcast
Common questions about Message Broadcasts and the types of messages are answered below.
Automation
Common questions about Workflows and Auto Send Messages are answered below.
Chat
Common questions about the inbox, tags, and Canned Responses are answered below.
Friends and Segments
Common questions about Friends and Segments are answered below.
LINE Official Account
Common questions about the Rich Menu, QR Code, and account management are answered below.
External Service Integrations
Common questions about integrating with Shopify, HubSpot, and Klaviyo are answered below.
Settings and Development
Common questions about Workspace settings, Plans & Billing, and security are answered below.