Common questions about basic Workspace settings, managing Members and groups, and what happens when you delete things are answered below.
I want to change the Workspace name or time zone
A Member with administrator permissions can change the Workspace's basic information from "Workspace Settings".
In the navigation menu, open "Settings" > "Workspace Settings", edit the "Workspace name" or time zone under "Basic Information", and click "Save". Changes take effect immediately and are visible to all Members.
Main items you can change
| Item | Description |
|---|---|
| Workspace name | The name of the Workspace shown to Members |
| Workspace icon | The icon image used to identify the Workspace |
| Time zone | The time zone used as the basis for broadcast times and Reports |
| Lumo ID | The Workspace identifier (cannot be changed; copy only) |
The Lumo ID is a unique ID that identifies the Workspace, and you can copy it for use. Some operations, such as deleting a Workspace, ask you to enter it.
I want to change a Member's role or permissions
An administrator can change a Member's role and permissions from "Member Settings".
In the navigation menu, open "Settings" > "Member Settings", select the Member you want, and edit "Permission Settings". There are two roles: "Administrator" and "General Member".
Permissions by role
| Role | Permissions |
|---|---|
| Administrator | Can use all features, including Workspace settings and Member management |
| General Member | Each available feature can be set individually (Message Broadcast, Workflows, Chat, tags, and so on) |
For a General Member, you can set access for each feature, such as Message Broadcast, Auto Send Messages, Chat, tags, and the Knowledge Base. For Chat, you can also restrict the scope of access to specific LINE Official Accounts. Permission changes take effect immediately.
What kinds of Member statuses are there?
A Member can have one of four statuses: "Active", "Suspended", "Invited", or "Invitation not sent".
In the navigation menu, you can check and change each Member's status under "Settings" > "Member Settings".
| Status | Description |
|---|---|
| Active | Can access the Workspace and use its features |
| Suspended | Cannot access the Workspace. You can return them to "Active" later |
| Invited | The invitation email has been sent, but the Member hasn't completed registration yet. The list shows the expiration date ("Valid until ...") and shows "Expired" once it passes |
| Invitation not sent | The invitation is registered, but the invitation email hasn't been sent yet (such as Members migrated from CONNECT). Send it with "Send invitation email" |
If you only want to pause access temporarily, choose "Suspended" instead of deleting, so you can return the Member to "Active" later. If the invitation email doesn't arrive, select the Member and resend it with "Resend invitation". For Members marked "Invitation not sent", use "Send invitation email" on the row, or "Send invitation emails to unsent members" at the top of the list to send them all at once.
What happens when I delete a Member?
When you delete a Member, that Member's account information is permanently removed and they can no longer access the Workspace. This action cannot be undone.
In the navigation menu, go to "Settings" > "Member Settings", select the Member you want, and choose "Delete". If you only want to pause access temporarily, choose "Suspended", which you can reverse later.
Note that the handling of settings and content created by a deleted Member, such as Message Broadcasts and Workflows, varies depending on the type of item. If there is important data, we recommend handing it over to another Member or noting the necessary details before deleting.
What are groups used for?
Groups are a feature for organizing Members by team or role.
You can classify Members into groups like "Sales Team" or "Support Team", which makes it easy to see who belongs to which team. The Member list also shows each Member's group. You create, edit, and delete groups under "Settings" > "Group Settings" in the navigation menu.
Basic rules for groups
- A Member can belong to only one group. To move someone to a different group, select them in the Member list and move them with "Move".
- To add a Member to a group, use "Add Member" on the group's detail screen.
- Deleting a group doesn't delete the Members who belonged to that group.
What happens when I delete a Workspace?
Deleting stops access and external integrations right away and starts a 30-business-day grace period. During the grace period you can restore it by contacting support, but once the period passes all data is permanently deleted.
In the navigation menu, open "Settings" > "Workspace Settings" and use "Delete Workspace". Only a Workspace administrator can delete it. To prevent mistakes, deletion requires you to enter the "Lumo ID".
What happens after you delete
| Timing | What happens |
|---|---|
| Right after deleting | Every Member loses access and integrations with external services stop. Billing also stops at the time of your request (a final invoice may still apply depending on the billing cycle) |
| The 30-business-day grace period | You can restore it by contacting support. Business days exclude weekends and Japanese public holidays |
| After the grace period | All data is permanently deleted and a deletion certificate is issued. There is no going back from here |
Data that is permanently deleted
- LINE Official Account settings and message history
- Friends information and Segments
- Member information and Chat history
When you restore a Workspace, integrations that stopped because of the deletion reconnect on their own. Integrations you had disabled yourself stay off. Billing has stopped too, so we may ask you to register your payment details again after the restore. Save any data you need while the grace period lasts. If you are unsure, contact support before deleting.
What if I lose my API key?
An API key is shown in full only once, when it is issued. If you lose your copy, regenerate it to issue a new key.
In the navigation menu, open "Settings" > "Workspace Settings" and choose "Regenerate" under "API Key". Regenerating invalidates the previous key and cannot be undone. If you are using that key for an integration with an external service, also update the new key in the integration's settings.
The API key is important information used for integrations with external services. Do not share it with third parties, and keep it in a safe place. For detailed usage, see the developer guide.