Common questions about basic Workspace settings, managing Members and groups, and what happens when you delete things are answered below.
I want to change the Workspace name or time zone
A Member with administrator permissions can change the Workspace's basic information from Workspace Settings.
In the navigation menu, open Settings > Workspace Settings, edit the Workspace name or time zone under Basic Information, and click Save. Changes take effect immediately and are visible to all Members.
Main items you can change
| Item | Description |
|---|---|
| Workspace name | The name of the Workspace shown to Members |
| Workspace icon | The icon image used to identify the Workspace |
| Time zone | The time zone used as the basis for broadcast times and Reports |
| Lumo ID | The Workspace identifier (cannot be changed; copy only) |
The Lumo ID is a unique ID that identifies the Workspace, and you can copy it for use. Some operations, such as deleting a Workspace, ask you to enter it.
I want to change a Member's role or permissions
An administrator can change a Member's role and permissions from Member Settings.
In the navigation menu, open Settings > Member Settings, select the Member you want, and edit Permission Settings. There are two roles: Administrator and General Member.
Permissions by role
| Role | Permissions |
|---|---|
| Administrator | Can use all features, including Workspace settings and Member management |
| General Member | Each available feature can be set individually (Message Broadcast, Workflows, Chat, tags, and so on) |
For a General Member, you can set access for each feature, such as Message Broadcast, Auto Send Messages, Chat, tags, and the Knowledge Base. For Chat, you can also restrict the scope of access to specific LINE Official Accounts. Permission changes take effect immediately.
What kinds of Member statuses are there?
A Member can have one of three statuses: Active, Suspended, or Invited.
In the navigation menu, you can check and change each Member's status under Settings > Member Settings.
| Status | Description |
|---|---|
| Active | Can access the Workspace and use its features |
| Suspended | Cannot access the Workspace. Can be returned to Active later |
| Invited | The invitation email has been sent, but the Member has not logged in yet |
If you only want to pause access temporarily, choose Suspended instead of deleting, so you can return the Member to Active later. If the invitation email does not arrive, select the Member and resend it with Resend Invitation Email.
What happens when I delete a Member?
When you delete a Member, that Member's account information is permanently removed and they can no longer access the Workspace. This action cannot be undone.
In the navigation menu, go to Settings > Member Settings, select the Member you want, and choose Delete. If you only want to pause access temporarily, choose Suspended, which you can reverse later.
Note that the handling of settings and content created by a deleted Member, such as Message Broadcasts and Workflows, varies depending on the type of item. If there is important data, we recommend handing it over to another Member or noting the necessary details before deleting.
What are groups used for?
Groups are a feature for organizing Members by team or role.
You can classify Members into groups like "Sales Team" or "Support Team" and use them to assign Chat ownership or designate the person in charge in a Workflow. You create, edit, and delete groups under Settings > Group Settings in the navigation menu.
Basic rules for groups
- A Member can belong to only one group. To move someone to a different group, select them in the Member list and move them with Move.
- To add a Member to a group, use Add Member on the group's detail screen.
- Deleting a group does not delete the Members who belonged to that group.
What happens when I delete a Workspace?
When you delete a Workspace, all data associated with the Workspace is permanently removed. This action cannot be undone.
In the navigation menu, open Settings > Workspace Settings and use Delete Workspace. To prevent mistakes, deletion requires you to enter the Lumo ID.
Data that is deleted
- LINE Official Account settings and message history
- Friends information and Segments
- Member information and Chat history
Because deletion cannot be undone, please save any data you need in advance. If you are unsure, contact support before deleting.
What if I lose my API key?
An API key is shown in full only once, when it is issued. If you lose your copy, regenerate it to issue a new key.
In the navigation menu, open Settings > Workspace Settings and choose Regenerate under API Key. Regenerating invalidates the previous key and cannot be undone. If you are using that key for an integration with an external service, also update the new key in the integration's settings.
The API key is important information used for integrations with external services. Do not share it with third parties, and keep it in a safe place. For detailed usage, see the developer guide.