Common questions about the Dashboard — what its data means, how to adjust the display, and how to act on what you see — are answered below.
Is the Dashboard data shown in real time?
Much of the Dashboard data takes time to compile, so it may not reflect the very latest values at the moment you open the screen.
Each statistic shows the time it was compiled, letting you check the figures up to that point. If you always want the most current state, reload the page to fetch the data again.
Can I change the time range shown on the Dashboard?
You can switch the time range to review the Friends trend chart.
In the LINE Friends Trend chart, you can choose the display unit from Daily, Weekly, or Monthly. Switch it to match the period you want to analyze.
| Display unit | Use |
|---|---|
| Daily | Track recent, fine-grained ups and downs |
| Weekly | Check medium-term trends |
| Monthly | Get an overview of long-term growth |
What should I do when the number of friends drops suddenly?
If the number of friends drops suddenly, your customers may have blocked your LINE Official Account.
Blocked friends are no longer counted in the number of friends. You can check the Number of blocks in the LINE Statistics on the Dashboard. When the number of blocks is rising, we recommend reviewing your broadcast frequency and broadcast content.
Points to review for reducing blocks
- Broadcast frequency: Check whether you are sending too many broadcasts in a short period
- Broadcast content: Reconsider whether the content is useful for your customers
- Recipients: Check whether you are delivering to a Segment that matches the content
You can optimize your broadcast content and frequency by consulting with the Marketing Agent. When you share a goal such as "I want to reduce blocks," it analyzes the current situation and proposes improvements. You can proceed with a proposal by selecting "Approve" or "Cancel".
Can I change the widgets shown on the Dashboard?
You can set the show/hide state and the order of the widgets shown on the Dashboard yourself.
From "Edit Dashboard" in the top right of the Dashboard, you can toggle widgets between shown and hidden, or reorder them by dragging. After configuring, save with "Confirm". Your display settings are also applied the next time you access the Dashboard.
What should I do when no data is displayed?
When no data is displayed, check which account is selected and the timing of data compilation.
| Symptom | What to check |
|---|---|
| No data is displayed | Check that the LINE Official Account you want to view is selected at the top of the screen |
| Figures are not updated | Reload the page to fetch the latest information |
| The chart is not displayed | Compilation can take time, so wait a while and check again |