The Dashboard is Lumo's home screen, where you can see the agent's activity and your LINE marketing results together in one place. You can freely edit which widgets appear and keep several dashboards for different purposes. This article explains how to read each widget and how to edit and make the most of your dashboards.
What You Can Do on the Dashboard
The Dashboard is the main screen that opens first after you log in, giving you an at-a-glance view of what the Marketing Agent is doing and how your results are growing.
You don't need to check the numbers every day and make every decision yourself. The agent keeps analyzing and improving, so you can simply review the results and choose "Execute" or "Not now" when an approval is needed. The Dashboard is where that decision-making information is gathered.
You can customize the Dashboard to suit you.
- Edit your widget mix: Add, remove, rearrange, and resize the widgets that appear
- Use multiple dashboards: Create separate ones for different purposes, such as one for management reporting and one for broadcast operations
- Pin reports: Display a saved report as a widget
- Check the breakdown of a number: Click a number you're interested in to see the friends or orders behind it
Opening the Dashboard
Click the Lumo logo at the top left of the screen to open the Dashboard. It also appears first right after you log in.
If you have several LINE Official Accounts connected, use the account selector at the top of the screen to switch to the account you want to review. The numbers shown are for the account currently selected.
If you have created more than one dashboard, click the dashboard name at the top of the screen to switch between them. Normally the dashboard you set as the default appears first.
Available Widgets
You can combine the following widgets on the Dashboard.
| Widget | Content |
|---|---|
| AI Agent Activity | The agent's activity volume — broadcasts, analyses, and proposals — along with its approval rate |
| Goal Progress | How the goals you set are progressing and their pace |
| Trust in AI Agent | The level of trust for each operation (how much you delegate to the agent) |
| LINE Statistics | Core metrics such as friends, blocks, and messages sent |
| Broadcast Performance | A list of open, click, and reach rates for recent broadcasts |
| Marketing Agent Outcome | Conversions and clicks driven by the agent |
| Customer Agent Outcome | How the agent is resolving inquiries |
| LINE Friends Trend | A graph of the trend in your friend count |
| Heart Connection Moments | The number of warm messages from customers that the AI has detected |
| Notifications | Announcements from Lumo |
| Setup Guide | How to work through initial setup |
| Report | Displays a saved report (not available on some plans) |
Checking Agent Activity
You can see how much the agent has actually done in the activity widgets.
AI Agent Activity
The "AI Agent Activity" widget brings together the agent's operation record. You can switch the period between "This Month", "Last Month", and "3 Months".
| Item | Content |
|---|---|
| Broadcasts | The number of broadcasts the agent handled |
| Analyses | The number of analyses the agent performed |
| Proposals | The number of proposals the agent presented |
| Total Operations | The combined total of Broadcasts, Analyses, and Proposals |
| Approval Rate | The share of presented operations that were approved |
| Delegation Rate | The share of operations run by delegating to the agent without approval |
Goal Progress
The "Goal Progress" widget shows the current value, target value, and achievement rate for the goals you set, along with your pace toward the deadline. The pace is shown as "Ahead", "On Track", or "Behind".
If you don't have a goal yet, you can ask the agent to help set one from "Ask AI Agent" inside the widget. It analyzes your current situation and proposes a recommended goal. When you want to revisit a goal, start a consultation from "Change goal".
Notifications
The "Notifications" widget delivers announcements from Lumo and news about new features.
Checking LINE Results
You can check the basic results of your LINE Official Account with the trend graph and statistics widgets.
LINE Friends Trend
The "LINE Friends Trend" widget shows the number of friends added in each period as a graph. You can choose the display unit from "Daily", "Weekly", or "Monthly".
Click a bar in the graph to open a "Friends added" list of the friends added on that day (or in that week or month, depending on the display unit). Click a name to jump to the friend's detail page, so you can see exactly who joined on a given day.
LINE Statistics
The "LINE Statistics" widget lays out the key numbers for your LINE Official Account.
| Metric | Content |
|---|---|
| Friends | The current total number of friends |
| Blocks | The number of people who have blocked you |
| Messages Sent | The number of messages broadcast |
| Opened | The number of times messages were opened |
| Link Clicks | The number of times links in messages were clicked |
Click any number to see the details of the friends or broadcasts it covers.
Broadcast Performance
The "Broadcast Performance" widget lists your recent message broadcasts. You can check each broadcast's delivery date, title, open rate, click rate, and reach rate. Click a broadcast you're interested in to see its details, and use "View All Broadcasts" to move to the broadcast list.
Checking Agent Results
The impact of the Marketing Agent and the Customer Agent can each be checked in its own dedicated widget.
Marketing Agent Outcome
The "Marketing Agent Outcome" widget shows the results driven by broadcasts. Click a number to see the details of the orders behind each conversion.
| Metric | Content |
|---|---|
| Conversions | The number of cases that led to a result |
| Conversion Rate (CVR) | The share of results relative to clicks and similar actions |
| Clicks | The number of times links were clicked |
Customer Agent Outcome
The "Customer Agent Outcome" widget shows the results of customer support on LINE. The resolved count is a rough indicator of cases the agent handled to completion on its own.
| Metric | Content |
|---|---|
| Resolved | A rough count of cases the agent handled to completion on its own |
| Resolution Rate | The share of cases that reached resolution |
| Handed Off | The number of cases handed off to a person |
| Timed Out | The number of cases that timed out |
Heart Connection Moments
The "Heart Connection Moments" widget shows the total number of warm messages from customers — such as "thank you" or "I'm so happy" — and positive stickers that the AI has detected. It lets you look back on the deepening relationship with your customers that numbers alone don't capture.
Click the total to see the list of detected messages (friend, message, category, and detected time). Click a message to open the conversation in the Inbox, so you can revisit the exchange around that moment.
Setting Your Trust in the AI Agent
The "Trust in AI Agent" widget lets you set how much you delegate to the agent (the Trust Score) for each operation. The wider the range you delegate, the less approval work you have to do.
You can set one of the following three levels for each operation.
| Setting | What the agent does |
|---|---|
| Requires Approval | Asks for your approval before running |
| Notification Only | Notifies you that it has run |
| Automatic | Runs automatically with no notification |
Operation categories include Draft Creation, Segment Creation, Segment Edit, Broadcast Schedule, Broadcast Send, Workflow Creation, Workflow Activation, Workflow Deactivation, and A/B Test Creation. For high-impact operations such as Broadcast Send, keeping them at "Requires Approval" until you're comfortable gives you peace of mind.
Editing the Dashboard
You can freely change which widgets appear, along with their arrangement and size, to match the way you work.
- Click "Edit" in the top right of the Dashboard to enter edit mode
- From "Add widget", choose the widget you want to add
- Drag a widget to move it, and drag its corner to adjust its size
- Remove widgets you don't need with the delete button in the top right of each widget
- Click "Done" to finish editing
You can add up to 30 widgets to a single dashboard. Standard widgets can be added once each per dashboard, while report widgets can be added more than once.
Using Multiple Dashboards
You can create more than one dashboard and use them for different purposes, such as one summarizing management metrics and one for checking broadcast operations.
Creating a New Dashboard
Click the dashboard name at the top of the screen and select "New dashboard". Enter a name (and a description, if needed) and click "Create" to create an empty dashboard. You can create up to 10 dashboards.
Renaming, Setting a Default, and Deleting
From the list of dashboards, you can choose "Rename", "Set as default", or "Delete" for each one.
- Set as default: This dashboard appears first when you open the Dashboard
- Delete: Deletion cannot be undone. The default dashboard cannot be deleted, so if you want to delete it, first set another dashboard as the default
Adding a Report to the Dashboard
Reports you saved with the report feature can be pinned to the Dashboard as widgets. This lets you check your broadcast and sales analyses on your home screen every day.
- In edit mode, open "Add widget"
- Select "Report"
- Choose the report you want to display from the list
From "Open report" on the report widget you added, you can move to the report's detail screen. The report feature is available on the Business plan or higher.
Filtering the Period All at Once
With the "Period" filter at the top of the screen, you can switch the aggregation period for the whole Dashboard at once.
You can choose from "Today", "This week", "This month", "This quarter", "This year", "Last 7 days", "Last 30 days", and "Last 90 days". The filter applies to the supported widgets (reports, outcomes, friends trend, and LINE statistics), and the setting is reflected only for you. It does not affect what other members see.
When a period is selected, the "LINE Statistics" widget switches to figures for that period. Messages Sent, Opened, and Link Clicks change to the counts within the period, while the Friends and Blocks tiles gain the increase within the period as "Friends added" and "Blocked". The large numbers on the Friends and Blocks tiles always show the current totals, regardless of the selected period. When no period is selected, the widget shows the current totals with day-over-day changes.
For report widgets, this filter takes precedence over the period configured on the report itself.
Checking the Breakdown of a Number
Click a number or graph on a widget to see the details behind that figure right there.
| Where you click | Details shown |
|---|---|
| Friends and Blocks in LINE Statistics | A list of the friends covered |
| Messages sent, Opens, and Clicks in LINE Statistics | A list of the broadcast events covered |
| A bar in the LINE Friends Trend graph | A list of the friends added in that period |
| The total in Heart Connection Moments | A list of the detected messages (you can open the conversation in the Inbox) |
| Marketing Agent Outcome | A list of the orders behind each conversion |
| Customer Agent Outcome | The trend of resolved cases |
| Numbers and graphs on a report widget | The report details |
For the outcome widgets' summary tables and report details, you can download the data from "Export CSV". This is handy when you want to understand why a number turned out the way it did, or to identify the specific customers involved.
When Things Don't Work
If the Dashboard doesn't display as you expect, check the following.
- No data appears: Check that the LINE Official Account you want to review is selected at the top of the screen
- The "Edit" button does not appear: Dashboard editing is available only in the desktop layout. Depending on your plan, dashboard customization may not be available
- The numbers don't update: Reload the page to fetch the latest state
- Goal progress doesn't appear: A goal may not be set yet. Set one from "Ask AI Agent"
- You can't add a widget: The limit for a single dashboard is 30. Delete widgets you don't need before adding more
- You can't create a dashboard: The limit is 10 dashboards
- You can't add a report widget: The report feature is available on the Business plan or higher
- It still isn't resolved: If waiting doesn't help, contact support