Common questions about setting up, syncing, and disconnecting the Shopify integration are answered below. If you get stuck, ask the agent "Help me set up the Shopify integration" and it will walk you through the steps.
Which comes first, approving Shopify access or logging in to Lumo?
You approve Shopify access first, and then log in to Lumo.
When you open the Lumo app from the Shopify admin, the first thing you see is the screen where Shopify requests your approval of the access it needs. Once you approve, you return to the settings screen, where you log in to Lumo and choose the LINE Official Account to integrate. If you don't yet have a LINE Official Account, add one in Lumo first, then reopen the app from the Shopify admin.
When is Shopify customer data synced?
Once the integration is set up, your Shopify customer data is synced automatically.
At the time of the first integration, your Shopify customer data is imported into Lumo, and after that any changes are synced automatically. You can check the sync status in the sync history on the external service integration Dashboard. When you want to bring everything up to date, you can request a resync from "Resync data" on the Dashboard. Depending on the volume of data, it can take a few minutes to be reflected.
Is Shopify order data also reflected in Lumo?
Yes, order data is also synced to Lumo.
When you sync order data, you can create Segments based on purchase history conditions. For example, you can create a Segment of "customers who purchased within the past 30 days" and use it as the audience for a Message Broadcast. The items that can be synced include order number, total amount, payment status, shipping status, and order date and time.
Can I integrate multiple Shopify stores?
A single LINE Official Account can be integrated with one Shopify store. The other direction works, though: one store can be integrated with several LINE Official Accounts.
If you operate multiple Shopify stores, prepare a corresponding LINE Official Account for each store and set up the integration separately for each one.
To use one store with several LINE Official Accounts, open the Lumo app in the Shopify admin for each integration and pick a different account. There are three metafield slots for storing a customer's LINE User ID, so one store can be connected to at most three LINE Official Accounts.
Where do I set the range of data to sync?
On Lumo's sync data screen, you can review the items synced from Shopify and their sync rules.
Where to find the setting
From "Customer Data" in the side menu, open Shopify and select "Sync Data" to see the list of Shopify properties, the Lumo items they map to, the sync rules, and the status. The items to sync are fixed, so there is nothing on this screen to add or remove individually.
Types of data you can sync
| Data type | Examples of main items |
|---|---|
| Customer data | Last name, first name, display name, number of purchases, total purchase amount, last purchase date |
| Order data | Order number, total amount, payment status, shipping status, order date and time |
| Abandoned cart | Abandoned cart URL, number of items, completion date and time |
| Product data | Product name, stock quantity, product tag, price |
| LINE integration | LINE follow status, LINE friend-added date |
Email address and phone number use an opt-in approach by default, and you enable them from the sync data screen when you need them.
Where does the LINE integration button appear on my online store?
"Lumo LINE ID Link" can be added to the new Thank you and Order status pages, and the Profile and Orders pages of new customer accounts. It cannot be placed on legacy customer account pages.
Complete LINE Login setup in Lumo, then add and save the block in Shopify's checkout and accounts editor. Desktop visitors get a QR code popup; phone visitors go directly to LINE. Before launch, limit visibility to test viewers on the Shopify integration's "ID linkage" tab. See How to integrate Shopify.
When the button doesn't work
To make the LINE integration button work, you first need to configure LINE Login. If LINE Login is not configured, the button won't work correctly. When the setup is incomplete, a warning appears in the checklist.
Does it support Shopify's "new customer accounts"?
Yes. "Lumo LINE ID Link" supports new customer accounts.
The block cannot be placed on legacy customer account pages. Switch to new customer accounts and add it separately to each target page in the checkout and accounts editor. Storefront friend-add prompts use the separate "Lumo LINE CTA" in the theme editor.
Can customers disconnect their LINE integration themselves?
Yes, they can disconnect from the My Page of new customer accounts.
When the LINE integration block on My Page shows they're linked, customers tap "Disconnect" and confirm to disconnect. What's removed is the tie between their purchase information in that store and their LINE account. If you've connected Klaviyo, the link to their Klaviyo profile is also removed at the same time. The properties Lumo wrote to the Klaviyo profile, such as LINE User ID, are deleted as well. The link to their HubSpot contact stays. Their friend status with the LINE Official Account stays, and they can re-link at any time.
Once disconnected, that customer no longer receives the notifications meant for ID-linked customers, such as purchase thank-yous and shipping notifications.
Can I migrate to Lumo from another LINE integration tool?
Yes. With ID link import, you can carry over ID links already made with another tool.
On the "ID linkage" tab of the Shopify integration, you can use automatic import of the link data that your previous tool stored on Shopify customers (when the format is supported), and bulk import from a CSV file (email address + LINE User ID). Connect the same LINE Official Account to Lumo as your previous tool, and complete the import before you cancel the previous tool.
Do I need to set up customer behavior data (tracking) myself?
No, tracking is provided as part of the setup, so manual installation is not required.
In Shopify admin, check that "Lumo Tracking" is connected under "Settings" > "Customer events". Lumo Tracking measures product views; order and checkout data arrive through the Shopify integration sync. If your store asks visitors for cookie consent, browsing isn't measured until they consent to analytics and marketing.
What should I do if the integration was disconnected or I am asked to reconnect?
When Shopify authorization becomes invalid, a reconnection notice appears on screen. Reconnect from the notice and syncing resumes automatically.
When Shopify authorization becomes invalid, syncing stops and a notice reading "Authorization for Shopify is no longer valid, so syncing is paused. Please reconnect." is displayed. When you reconnect from "Open reconnect settings", syncing resumes. If reconnecting doesn't resolve it, please contact support.
Will my data be deleted if I disconnect the Shopify integration?
When you disconnect the integration, the data synced from Shopify and the ID linking information with your customers are deleted.
Data that is deleted
- Customer, order, checkout, cart, and product data synced from Shopify
- Product view and inventory records, and the sync history
- ID linking information between your Lumo customers and Shopify customers
Coupon campaigns also stop. Discount codes already issued stay on the Shopify side. The data held in your Shopify store itself is never deleted.
If you uninstall on the Shopify side
Uninstalling the Lumo app in the Shopify admin on its own runs the same deletion on the Lumo side. Lumo does it automatically on the notice from Shopify, so you don't need to run the removal again in Lumo.
Things to note before disconnecting
When you disconnect the integration, it can affect the broadcast audience of Segments that use Shopify attributes. If you are using it for broadcasts, check the scope of the impact before disconnecting. You can't restore this data after disconnecting, but if you set up the integration again and customers link their IDs once more, the connections are re-created.