Common questions about setting up, syncing, and disconnecting the Shopify integration are answered below. If you get stuck, ask the agent "Help me set up the Shopify integration" and it will walk you through the steps.
Which comes first, approving Shopify access or logging in to Lumo?
You approve Shopify access first, and then log in to Lumo.
When you open the Lumo app from the Shopify admin, the first thing you see is the screen where Shopify requests your approval of the access it needs. Once you approve, you return to the settings screen, where you log in to Lumo and choose the LINE Official Account to integrate. If you do not yet have a LINE Official Account, add one in Lumo first, then reopen the app from the Shopify admin.
When is Shopify customer data synced?
Once the integration is set up, your Shopify customer data is synced automatically.
At the time of the first integration, your Shopify customer data is imported into Lumo, and after that any changes are synced automatically. You can check the sync status in the sync history on the external service integration Dashboard. When you want to bring everything up to date, you can request a resync from "Resync data" on the Dashboard. Depending on the volume of data, it can take a few minutes to be reflected.
Is Shopify order data also reflected in Lumo?
Yes, order data is also synced to Lumo.
When you sync order data, you can create Segments based on purchase history conditions. For example, you can create a Segment of "customers who purchased within the past 30 days" and use it as the audience for a Message Broadcast. The items that can be synced include order number, total amount, payment status, shipping status, and order date and time.
Can I integrate multiple Shopify stores?
A single LINE Official Account can be integrated with one Shopify store.
If you operate multiple Shopify stores, prepare a corresponding LINE Official Account for each store and set up the integration separately for each one.
Where do I set the range of data to sync?
On Lumo's sync data screen, you can add or remove the Shopify properties to sync.
Where to find the setting
When you open "Sync data" from the external service integration menu, you can review the current sync status and the list of properties. You can add properties from "Add Shopify property" and remove any that you no longer need.
Types of data you can sync
| Data type | Examples of main items |
|---|---|
| Customer data | Last name, first name, display name, number of purchases, total purchase amount, last purchase date |
| Order data | Order number, total amount, payment status, shipping status, order date and time |
| Abandoned cart | Abandoned cart URL, number of items, completion date and time |
| Product data | Product name, stock quantity, product tag, price |
| LINE integration | LINE follow status, LINE friend-added date |
Email address and phone number use an opt-in approach by default, and you enable them from the sync data screen when you need them.
Where does the LINE integration button appear on my online store?
The LINE integration button appears on the order completion page and the My Page.
When you add the LINE integration button to your theme by following the setup checklist, customers can link their LINE account from this button. Once linking takes place, the customer's Shopify information and their LINE friend information are connected, allowing you to send a Message Broadcast that reflects purchase history.
When the button does not work
To make the LINE integration button work, you first need to configure LINE Login. If LINE Login is not configured, the button will not work correctly. When the setup is incomplete, a warning appears in the checklist.
Do I need to set up customer behavior data (tracking) myself?
No, tracking is provided as part of the setup, so manual installation is not required.
When you want to confirm that it is enabled correctly, open "Settings" > "Customer events" in the Shopify admin and check whether Lumo's tracking shows as "Connected". This lets you capture customer browsing and purchase behavior data.
Can I specify which sites are targeted by abandoned cart follow-up?
Yes, you can limit abandoned cart follow-up to specific sites only.
In "Abandoned cart follow-up" on the Shopify settings screen, when you turn on "Follow up on abandoned carts only on specified sites", you can specify the URLs of the target sites. To target multiple sites, enter the URLs separated by commas. If you use a custom domain, register the URL of the store you want to follow up on here as well.
Will my data be deleted if I disconnect the Shopify integration?
When you disconnect the integration, the data synced from Shopify and the ID linking information with your customers are deleted.
Data that is deleted
- Customer and order data synced from Shopify
- ID linking information between your Lumo customers and Shopify customers
Things to note before disconnecting
When you disconnect the integration, it can affect the broadcast audience of Segments that use Shopify attributes. If you are using it for broadcasts, check the scope of the impact before disconnecting. You cannot restore this data after disconnecting, but if you set up the integration again and customers link their IDs once more, the connections are re-created.