Common questions about upgrading from LITTLE HELP CONNECT to Lumo, the AI agent for LINE marketing, covering data carryover, the process, pricing, and the schedule. We handle the data migration and switchover, and there are only three required steps on your side.
What is carried over in the upgrade?
Friend data, tags, the HubSpot integration, creative assets, and your contract plan are all carried over as they are.
| Data | Handling |
|---|---|
| Friend data and tags | Fully migrated |
| ID links with HubSpot contacts | Fully migrated (no reconnection needed) |
| HubSpot synced property settings | Populated automatically (properties in use are detected from your existing broadcasts and workflows; no manual setup) |
| Chat flows and auto-replies | Migrated as Workflows |
| Creative assets such as rich messages and rich menus | Fully migrated |
| QR Codes (traffic sources) | New QR Codes are issued, and existing QR Codes are redirected automatically |
| Contract plan | Carried over as is |
| Past chat history, broadcast history, and statistics | Viewable from Lumo |
| Past broadcasts | Can be duplicated and reused |
Past chat history and broadcast statistics are carried over as a "reference" view. If you want to keep a copy, export the data before the service ends (December 31, 2026).
What does the upgrade process look like, and what do I need to do?
We handle the data migration and switchover. There are three required steps on your side.
| Step | Approx. time | What to do |
|---|---|---|
| 1. Log in to Lumo | About 5 min | Register from the invitation email. You can set a password or use Google login |
| 2. Set up LINE Login | About 15 min | Add the callback URL and a LIFF app in LINE Developers, then register them in Lumo. A video and an illustrated guide are available |
| 3. Re-register payment details | About 5 min | On the contract information page, click Switch to paying via Lumo |
Setting up LINE Login requires admin access to LINE Developers. If that access belongs to your IT department or an agency, contacting them early keeps things smooth.
Is there anything to check at the time of switchover?
In addition to the three required steps, there are six items to check when you switch over.
- Password: Not carried over. Reset it from the invitation email or use Google login
- Two-factor authentication: If you used it in CONNECT, it needs to be set up again (optional)
- Scheduled broadcasts and audiences: Not migrated, so please recreate them after the switchover
- Auto-replies (Workflows): Delivered in a disabled state for safety. Review the content and enable them
- Website tracking code: Replace it with the one issued by Lumo (Settings > Workspace Settings > Tracking; register your target sites as well)
- Mobile app: We will guide you through switching to the Lumo app. Login credentials are shared with the web version
Will LINE broadcasts or auto-replies stop during the upgrade?
No. Message reception, auto-replies, and chat do not stop because the upgrade uses a switchover method, and we perform the switchover work.
Two things to note: scheduled broadcasts and audiences are not migrated, so recreate them after the switchover. Also, migrated auto-replies (Workflows) arrive disabled for review, so check their content and enable them at switchover.
Will my price change?
No. Your current plan is carried over as is—no price increase and no plan-change operation needed.
- Billing in Lumo starts on the 1st of the month after your switchover. There is no double billing in the switchover month (that month is settled through CONNECT billing)
- If you pay by bank transfer, billing switches automatically on the 1st of the following month once Paid vendor registration and screening are complete. CONNECT billing continues until then, so payments are never interrupted or duplicated
- After the upgrade, do not change to the Free plan. The plan settings carried over from CONNECT would be lost. If you are considering a plan change, please contact support first
Do I need to rebuild the HubSpot integration?
No. ID links, workflow integrations, and synced property settings are all carried over.
Manual setup of synced contact properties is also unnecessary. During the upgrade, properties in use are detected from your existing broadcasts and workflows and added to the sync settings, and afterwards only the properties actually in use keep syncing automatically.
Do not uninstall the integration app installed in HubSpot after the upgrade. Uninstalling it stops the integration.
Do I need to reprint QR Codes that are already printed?
No. Existing QR Codes are redirected to Lumo automatically.
QR Codes already placed on posters or in stores keep working as they are. We recommend replacing them with new QR Codes issued in Lumo before the service ends (December 31, 2026).
How long can I keep using CONNECT?
LITTLE HELP CONNECT ends service on December 31, 2026. You can use both in parallel until then.
To avoid overlapping the upgrade with the year-end shopping season (November–December), we recommend completing the upgrade by the end of October. When your turn approaches, we will contact you individually before starting.
Viewing and exporting past data is also available until the service end date. Please export any data you need early.
Are any features discontinued?
Some features are discontinued. We will contact affected customers individually and propose alternatives.
| Feature | Alternative |
|---|---|
| SMS sending | Guidance on alternatives is available; we will contact you individually |
| Run code | We will ask about your use case and propose a no-code alternative. After the upgrade, these steps are skipped safely, and the original code remains viewable in Lumo (read-only) |
| Custom database | Please consult us individually |
| Google Calendar integration | Please consult us individually |
| Public API | Parts of it are offered in Lumo (limited to eligible plans). We will contact customers using it individually |
Does the upgrade cost anything?
The data migration itself is free. Individual upgrade consultations (Zoom) are also free.
Can I go back to CONNECT if something goes wrong after the upgrade?
You can cancel at any time before the switchover, because CONNECT keeps running as your production system until then.
We do not support writing data back after the switchover, but your past data on the CONNECT side remains viewable and is not deleted.
Where can I get help?
Individual upgrade consultations (Zoom, free) and email support are available.
- Individual upgrade consultation: We can walk through steps such as the LINE Login setup together over screen share
- Email: support@littlehelp.co.jp
- If you are a partner (agency) managing multiple customers, consolidated consultations are also available—let us know when you contact us