Lumo onboarding support covers initial setup, training, and operational consultation — an optional service you can apply for when you want a guided start.
Service Overview
Onboarding support is a paid optional service designed to help you start using Lumo smoothly. For two months from the date you apply, we support your adoption of Lumo through initial setup, training, and operational consultation.
Eligible Plans
Onboarding support is available to apply for if you have a Business plan or higher.
| Plan | Onboarding Support |
|---|---|
| Free | Not eligible |
| Starter | Not eligible |
| Business | Available to apply |
| Enterprise | Available to apply |
Initial Setup Support
We support Lumo's basic configuration and integration with external services.
- Basic configuration of Lumo
- Support with connecting your LINE Official Account
- Support with integration setup for external services (Shopify, HubSpot, Klaviyo)
Training and Walkthroughs
We walk you through Lumo's basic operations and how to use its main features.
- Basic operations training
- Walkthrough of the management screen
- Explanation of how to build basic Workflows (auto-reply scenarios, the basic flow for a Message Broadcast, and more)
Operational Consultation During the Onboarding Period
During the onboarding period, we respond to your operational questions within the following scope.
| Item | Details |
|---|---|
| Consultation period | Two months from the date you apply |
| Email support | Weekdays 10:00–17:00 (initial response: generally within 3 business days) |
| Online meetings | Up to 6 in total (up to 60 minutes each) |
Service Levels
The response standards for onboarding support are as follows.
| Item | Details |
|---|---|
| Initial response | Generally within 3 business days of receipt |
| Hours of availability | Weekdays 10:00–17:00 (Japan time) |
| Response methods | Email, online meetings |
Training Quality
Training is delivered by staff who meet the following standards.
- Handled by staff with knowledge of all of Lumo's features
- Well-versed in the basic configuration and broadcast features of the LINE Official Account
- Familiar with the basic features of the integrated services (Shopify, HubSpot, Klaviyo)
Definition of Onboarding Completion
Onboarding is considered complete once all of the following items have been finished.
- Lumo basic configuration completed
- Each integration setup completed
- Basic operations training conducted
- Successful confirmation of a test broadcast
Our Scope of Responsibility
For onboarding support, we provide assistance within the following scope.
- Assistance with configuring Lumo
- Explanation of basic operating procedures
- Explanation of and assistance with integration setup steps
Items Out of Scope
The following items are out of scope for onboarding support.
- Operational decisions for your LINE Official Account
- Creation and review of broadcast content (text, images, video, and so on)
- Walkthroughs of third-party tools
- Custom development based on individual business workflows
- Handling specification changes or outages of external services (LINE, Shopify, HubSpot, etc.)
Your Scope of Responsibility
We ask that you handle the following management and operational tasks.
- Management of your various account information
- Contract management for the services you integrate with (LINE, Shopify, HubSpot, etc.)
- Creation and review of broadcast content
- Confirmation of settings at the time of broadcast
- Policy decisions in your operations
- Explanation and training for relevant people within your organization
Disclaimer
We cannot be held responsible for the following.
- The results of measures carried out at your discretion
- Impacts caused by specification changes or outages of external services
- Damages caused by your operational errors
- Impacts on business revenue or sales results
- Operational results after onboarding is complete