You open Chat from Chat in the side menu. It is where you manage one-on-one exchanges with your LINE friends, and this article gathers answers to common questions about searching, filtering, organizing statuses, and replying more efficiently.
I want to search past messages
You can find past messages and conversations from the search bar at the top of the inbox.
When you type a keyword into the search bar, you can narrow down conversations by message content or by a friend's name. With a specific conversation open, you can also use Search in chat to search only within that conversation.
I want to display conversations that match certain conditions
Using Filter, you can display only the conversations that match specific conditions.
From Filter next to the search bar, open Filtered search, choose your conditions, and click Filter. The conditions are as follows.
| Filter condition | Description |
|---|---|
| Status | Filters by To Do or Done |
| Tag | Filters by the tag applied to the chat |
| Friends marked as spam | Displays conversations with friends you have set as spam |
| Show 1:1 chats only | Excludes groups and chat rooms and displays only one-on-one conversations |
You can clear the conditions you set at any time with Clear.
The tag used here is the tag applied to friends. It narrows the list down to conversations with friends who have the selected tag. It is a different concept from the Segment that decides the recipients of a Message Broadcast.
I want to organize conversations I have finished handling
When you set a conversation to Done, you can keep it organized separately from conversations that still need attention.
Set the Done status on conversations you have finished handling. If you use Filter to display only To Do conversations, you can focus on the ones that still need a response.
I want to change the status of multiple conversations at once
You can select multiple conversations in the conversation list and change their status all at once.
After selecting the target conversations with the checkboxes, choose To Do or Done from the toolbar. This is handy when you want to organize many conversations at once.
It takes me time to come up with a reply
Marketing Agent drafts a reply that follows the flow of the conversation for you.
With a conversation open, click Generate reply, and the agent creates a draft reply based on the exchange so far. Do not send the generated text as is; review the content, edit it as needed, and then send it. The text is only a draft, and the person in charge decides whether to send it.
I want to send under the account name instead of my own name
You can switch the sender display between the individual name of the person in charge and the channel name (the name of the LINE Official Account).
From the sender switch on the conversation screen, you can choose whether to send with Show name or Show channel name. Choose the individual name when you want to show who is responding, or the channel name when you want to present a consistent appearance as the account.
Can I see exchanges in groups and chat rooms?
Yes. In Chat you can also view, send, and receive conversations in groups and chat rooms.
When you want to see only one-on-one conversations, turn on Show 1:1 chats only in Filter. If you leave a group or chat room, you will no longer be able to send or receive messages until you are invited again.
I want to separate spam and unwanted friends' conversations
When you choose Set as spam user from the conversation menu, you can treat that friend as spam.
You can review conversations with friends you have set as spam all in one place with Friends marked as spam in Filter. You can revert the setting from Unset spam in the conversation menu.
I want to pin a specific conversation to the top of the list
When you choose Pin from the conversation menu, you can fix that conversation to the top of the list.
This keeps you from losing track of people you exchange messages with often or conversations you are currently handling. To unpin, choose Unpin from the same menu.
How long are messages kept?
Regardless of the display period on the LINE side, you can review your past message history later in Chat.
Even after a message can no longer be displayed in the LINE app, the conversation history remains in Lumo's inbox. For the specific retention period and the conditions for deletion, please contact support.
A message is not showing up in the inbox
If a message has arrived but is not showing up, check the connection status and the filter conditions.
| What to check | What to do |
|---|---|
| LINE Official Account connection | Check that the LINE Official Account is connected to Lumo |
| Filter conditions | Use Clear in Filter to clear the conditions and display all conversations |
| Loading error | Wait a while, then reload the screen |
If it still does not show up, please contact support.