Canned Responses let you register messages you use often in Chat ahead of time, then quickly call them up and send them from the inbox. Create, organize, and manage them on the Canned Response management screen, and call them up directly from the inbox when you need them.
What You Can Do with Canned Responses
With Canned Responses, you can turn frequently used text such as greetings and answers to common questions into templates, then call them up and send them with a single click. This helps you keep your responses fast and consistent in quality.
- Register messages you use often and send them quickly from the inbox
- Call up an Auto Send Message you prepared in advance and send it as a Canned Response
- Sort your Canned Responses into Folders to keep a growing collection organized
Requirements for Using This Feature
To use Canned Responses, you need to be signed in to Lumo with your LINE Official Account connected.
- You are signed in to Lumo
- Your LINE Official Account is connected
What You Can Register as a Canned Response
You can register two types of content as a Canned Response: text and Auto Send Messages.
| Type | Description |
|---|---|
| Text | A standard text message |
| Auto Send Message | Calls up and sends an Auto Send Message (a set of multiple messages) that you created in advance |
To register an Auto Send Message as a Canned Response, you need to create that Auto Send Message first.
Opening the Canned Response Management Screen
You create and organize Canned Responses on the Canned Response management screen. Open it by clicking Canned Responses under Chat Settings within Chat in the navigation menu.
Creating a Canned Response
You create a new Canned Response from the Canned Response management screen.
- Click Create Canned Response
- Enter a Name
- Under Response Content, choose Text or Auto Send Message
- For text, enter the body; for an Auto Send Message, select a previously created Auto Send Message
- Set the owning account and Folder as needed
- Click Save
Organizing Canned Responses with Folders
As your Canned Responses grow, you can create Folders to sort them. You create and manage Folders from the Canned Response management screen.
Creating a Folder
- On the Canned Response management screen, click Create Folder
- Enter a Folder name and save
Moving a Canned Response into a Folder
- Select the checkbox of the Canned Response you want to move
- Choose Move to Folder and specify the destination Folder
- To take it out of a Folder, choose Move Out of Folder
Editing a Canned Response
You can update the content of a registered Canned Response at any time.
- On the Canned Response management screen, click the Canned Response you want to edit
- Change the name or content
- Click Save
Duplicating a Canned Response
When you want to efficiently create a Canned Response with similar content, you can duplicate an existing one. Select Duplicate from the menu of the Canned Response you want to copy in the list, and a new Canned Response with the same content is created.
Deleting a Canned Response
You can delete Canned Responses you no longer need from the list. Deleted Canned Responses cannot be restored, so check the content before you delete.
- Select the checkbox of the Canned Response you want to delete (you can select several at once)
- Click Delete
- Click Delete in the confirmation dialog
Using Canned Responses in the Inbox
You can call up registered Canned Responses from the message input area in the inbox and send them. You select both text and Auto Send Messages from the Canned Response selection screen.
Sending a Text Canned Response
- Click Canned Responses in the message input area
- On the Select Canned Response screen, choose the Canned Response you want from the Canned Responses tab
- Click Insert This Canned Response to insert the body into the message input field
- Edit the content as needed before sending
Sending an Auto Send Message Canned Response
- Click Canned Responses in the message input area
- Open the Auto Send Messages tab and choose the Auto Send Message you want to send
- Check the content in Preview
- Click Send This Auto Send Message
Searching for a Canned Response
Enter a name or a keyword from the body into the search field on the selection screen to quickly narrow down to the Canned Response you want.
The Difference Between Canned Responses and Tags
A Canned Response is a feature for templating the text you send, while a tag is a label for classifying friends. They serve different roles, so be careful not to confuse them.
| Feature | Role |
|---|---|
| Canned Response | Register messages you use often and call them up to send from the inbox |
| Tag | Attach to friends to classify them. Used for filtering the inbox and as a Segment condition |
You can also add and remove tags from the friend info panel in Chat (the inbox). A Segment, which narrows down broadcast recipients, is a separate concept from tags, and Canned Responses are independent of both.
Examples of Use
Canned Responses are most effective when you turn recurring responses into templates.
| Example | Details |
|---|---|
| Greeting message | Register a greeting for first contact to deliver a consistent response |
| Answers to common questions | Register answers to frequent questions to reply quickly and accurately |
| Informational message | Register text such as business hours, address, and booking method to reuse repeatedly |
| Follow-up | Register a thank-you message for after handling an inquiry to raise your response quality |
When Things Don't Work
Common issues with Canned Responses and how to resolve them are listed below.
- You can't find a Canned Response: Search by name or keyword in the search field on the selection screen, or check inside your Folders
- You can't select an Auto Send Message: Check whether that Auto Send Message has been created in advance
- You can't send a Canned Response: For text, check that it has been inserted into the message input field; for an Auto Send Message, check the content in the preview before sending